Terms of service

Effective date / last updated: 8 September 2026

These Terms of Service govern your use of this website, its landing pages, quiz pages, checkout pages and customer support channels, and your purchase of any product or service from us. By using the site, placing an order, or otherwise accepting these Terms, you agree to be bound by them and by our Privacy Policy.

Please read Section 16 carefully. It requires most disputes to be resolved by individual binding arbitration and waives your right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days.

1. Who you are contracting with

All products and services offered on this site are sold and fulfilled by the site operator, RVS Commerce SIA, registration number 40203766164, with its registered address at Artilerijas iela 19-31, Riga, Latvia, LV-1001 ("we", "us", "our"). rhinoBREAK is one of our brands. Orders are accepted from, and shipped to, addresses in the United States only.

Because we are the seller of record, the descriptor that appears on your card or bank statement may read differently from the name of the website you ordered from. All orders, customer support, returns and refunds are handled exclusively by us.

2. Eligibility

You must be at least 18 years old, a resident of the United States, and legally able to enter into a binding contract to place an order. By ordering you confirm that you meet these conditions and that the payment details you supply are your own or that you are authorized to use them.

3. Orders, pricing and payment

  • All prices are shown in US dollars. Applicable state and local sales tax is calculated and displayed at checkout where we are required to collect it.
  • Your order is an offer to buy. A contract is formed only when we send you an order confirmation email or ship the goods, whichever happens first.
  • Promotional pricing, bundle discounts, countdown timers and stock counters are marketing offers that we may change, extend or withdraw at any time. A discount you saw earlier does not entitle you to that price on a later order.
  • We may cancel or limit an order (before or after confirmation) where an item is priced or described in error, where stock is unavailable, or where we reasonably suspect fraud or reseller activity. If we cancel, we refund you in full.
  • Optional extras presented at checkout or after checkout (add-on clips, extended warranty, shipping protection, one-click upgrades and additional products) are separate purchases. Each is added to your order only if you actively select it, and each is itemized before you pay.

4. One-click post-purchase offers

After your first purchase we may present one or more optional upgrade offers. Selecting an "accept" button on one of these pages charges the payment method you have just used, immediately, without asking you to re-enter your card details. The price of each offer is stated on the button and beside it before you click. Declining an offer never affects the order you have already placed. Items accepted this way may ship separately from your original order.

5. Subscriptions and automatic renewal

Some optional offers are memberships that renew automatically until canceled. Before you enroll, we disclose the trial length, the renewal amount, the renewal interval and how to cancel, in a clear and conspicuous way on the same screen, and we obtain your express informed consent. After you enroll we email you an acknowledgment containing those terms and the cancellation instructions.

You can cancel at any time, and canceling is meant to be as easy as signing up. See the VIP Membership Terms for the full terms of our membership program. We do not enroll you in any recurring plan that you have not actively selected.

6. Shipping and risk of loss

We ship within the United States only. We will ship your order within the time we state, or if no time is stated, within 30 days of receiving your properly completed order. If we cannot ship in that time, we will notify you and offer you the choice of consenting to a delay or canceling for a prompt full refund. Title and risk of loss pass to you on delivery to the address you provided. See the Shipping Policy.

7. Returns, refunds and warranty

Your rights and our commitments are set out in the Refund & Returns Policy, the Warranty Policy and the Shipping Protection Terms.

8. Product use and safety

rhinoBREAK is an emergency escape tool, not a substitute for safe driving, a seat belt, or professional rescue services. It is designed to break tempered automotive side glass and to cut seat belt webbing. It will not break laminated glass, which is used in most windshields. Always call 911 in an emergency.

  • Read the instructions supplied with the product before you need it, and familiarize yourself with the tool in a safe setting.
  • The product contains a blade. Keep it out of the reach of small children. It is not intended for use as a weapon, and you are responsible for complying with the laws of your state and locality on carrying it.
  • No escape tool can guarantee a particular outcome in a collision. Vehicle construction, glass type, the position of the occupant, injuries and other conditions all affect what is possible. We make no representation that the product will prevent injury or death.
  • Do not modify the product or use it for a purpose it was not designed for.

9. Testimonials, reviews and results

Customer reviews and stories shown on this site reflect the experience of the individuals who gave them. They are not typical, and they are not a promise of the results you will get. Where an image is illustrative rather than a photograph of a specific customer’s own product or situation, it is used for demonstration purposes. Where a reviewer received a free product, a discount or any other compensation, that connection is disclosed with the review.

10. Site content and intellectual property

The text, images, video, page designs, brand names and logos on this site are owned by us or licensed to us and are protected by United States and international intellectual property law. You may view and print pages for your own personal use. You may not copy, scrape, republish, resell or use our content or branding for any commercial purpose without our written permission.

11. Your content

If you send us a review, photo, video or other material, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce and display it in connection with our products and marketing. You confirm the material is yours to give and that it does not infringe anyone else’s rights.

12. Prohibited conduct

You agree not to interfere with the site’s operation or security, not to use automated systems to place orders or harvest data, not to submit false information or fraudulent payment details, and not to resell our products as an unauthorized distributor.

13. Disclaimers

EXCEPT FOR THE LIMITED WARRANTY AND THE GUARANTEES WE STATE EXPRESSLY IN THESE DOCUMENTS, THE SITE AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. We do not warrant that the site will be uninterrupted or error-free.

Some states do not allow the exclusion of implied warranties, so the exclusion above may not apply to you.

14. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF OR CONNECTED TO YOUR ORDER IS LIMITED TO THE AMOUNT YOU PAID FOR THAT ORDER. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFIT, OR LOSS OF DATA.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitation above may not apply to you. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded.

15. Indemnification

You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these Terms or your misuse of a product.

16. Dispute resolution, arbitration and class action waiver

Read this section carefully. It affects your legal rights, including your right to file a lawsuit in court and to have a jury hear your claims.

Informal resolution first. Most problems are solved in a day or two by email. Before starting arbitration, you agree to contact us at support@ourfamilyangel.com with a short written description of the dispute and the relief you want, and to give us 30 days to resolve it.

Binding individual arbitration. If we cannot resolve it, you and we agree that any dispute arising out of or relating to these Terms, the site, or any product will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator may award the same individual relief a court could. Arbitration will take place in the county where you live, or by telephone or video, or by written submission, at your election.

This is an international arbitration agreement, between you as a US consumer and a company established in Latvia. It is enforceable under the Federal Arbitration Act and under the New York Convention, to which both the United States and Latvia are parties. The choice of Latvian law in Section 17 governs the substance of a dispute; it does not affect this agreement to arbitrate, which is separable from the rest of these Terms.

Small claims and injunctive relief. Either party may bring an individual claim in small claims court instead, if it qualifies. Either party may also seek injunctive relief in court to protect intellectual property rights.

Class action and jury trial waiver. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED OR REPRESENTATIVE PROCEEDING. YOU AND WE WAIVE THE RIGHT TO A TRIAL BY JURY. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this section still applies.

How to opt out. You can opt out of this arbitration agreement by emailing support@ourfamilyangel.com with the subject line "Arbitration Opt-Out," and your name and order number, within 30 days of your first purchase. Opting out does not affect any other part of these Terms, and it will not affect your order in any way.

17. Governing law and jurisdiction

These Terms, and any dispute arising out of or relating to them, are governed by the laws of the Republic of Latvia, where we are established, without regard to its conflict-of-laws rules. For any claim that is not resolved by arbitration under Section 16, the courts of the Republic of Latvia have jurisdiction.

Nothing in this section deprives you of the protection of any mandatory consumer-protection law of the state where you live, or of the right to bring a claim in your own state where the law gives you that right.

18. Changes to these Terms

We may update these Terms. The version in force for your order is the version published on this site at the time you placed it. Material changes take effect when posted here with an updated effective date.

19. Contact

Write to us at support@ourfamilyangel.com, or by mail to Artilerijas iela 19-31, Riga, Latvia, LV-1001.