Shipping policy
Effective date / last updated: 8 September 2026
1. Where we ship
We ship within the United States, including Alaska, Hawaii, Puerto Rico and APO/FPO/DPO addresses where the carrier allows. We do not currently ship outside the United States.
2. Shipping cost
- Standard shipping is $7.95 per order.
- Shipping is free on every multi-unit bundle.
- Any other shipping promotion applies exactly as stated on the offer page at the time of your order.
3. Processing time
Orders are picked and shipped within 1 to 2 business days of payment. Orders placed at a weekend or on a federal holiday are processed on the next business day.
In line with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, if we cannot ship within the time stated (or within 30 days if no time is stated), we will notify you, give you the choice of consenting to a delay or canceling, and issue a prompt full refund if you cancel.
4. Delivery estimates
| Destination | Typical delivery after shipment |
|---|---|
| Contiguous United States | 7 to 12 business days |
| Alaska, Hawaii, Puerto Rico, APO/FPO/DPO | 10 to 15 business days |
These are estimates based on carrier performance, not guarantees. Weather, carrier backlogs and peak periods can add time.
5. Tracking
You will receive an order confirmation email within roughly 20 minutes of ordering, and a tracking link by email as soon as your order ships. Tracking can take 24 to 72 hours to start updating after it is issued. If your tracking has not moved after five business days, contact us and we will chase the carrier.
6. Split shipments
Items added through a post-purchase offer are often fulfilled from a different location and ship separately from your rhinoBREAK order, usually arriving a few days later. Two packages for one order is normal and you are not charged twice for shipping.
7. Sales tax
Applicable state and local sales tax is calculated at checkout based on your shipping address, in the states where we are required to collect it, and is shown before you pay.
8. Address accuracy
Please check your address before you pay. We cannot redirect a package once it has shipped. If a package is returned to us because the address was wrong or incomplete, or because nobody claimed it, we will refund the products less the shipping cost, or reship at your cost.
9. Lost, damaged or missing packages
If your package is confirmed lost by the carrier, arrives damaged, or is marked delivered but not received, contact us at support@ourfamilyangel.com. If you bought Protected Shipping at checkout, your claim is handled under those terms. Without it, we will still work with you and the carrier to reach a fair outcome, but resolution depends on the carrier’s investigation.
10. Where we sell
rhinoBREAK is sold direct through our own websites only. We do not sell through Amazon, eBay, Walmart or other marketplaces, and we cannot support or guarantee any unit bought elsewhere.